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- Skype For Business We Couldn't Sign You In Mac
There are several advantages for using Skype for Business for instant messaging, video conferencing, audio conferencing, and screen sharing with other team members within your organization. You can also use Skype for Business to communicate with external users that are not part of your company’s network. Depending on various factors, external users may have problems joining the Skype for Business meeting, or they may not have a Skype for Business client installed on their computer. I won’t list all the possible scenarios in this article that may cause problems, instead I will focus on the solution for a common scenario. There are multiple versions of Skype and there are just too many possible scenarios where users may have issues joining a meeting. If you want to know more about different Skype for Business clients, check out my article The Many Versions of Skype for Business.
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- See Explore Skype for Business or Join a Skype for Business meeting. Sign in on your PC Click the Sign In button. Type in your password.
- This problem occurs either because DNS records related to Skype for Business haven’t been added to your computer or couldn’t be found by the application, or because the Lync server that Skype for Business is trying to access in order to sign you in is not responding.
Things can especially get confusing for people who are trying to join your meeting and have a version of Skype for Business installed but they are not part of your company. This is due to the fact that they are part of a non-federated domain and are trying to join a meeting in your domain as an authenticated user. When the Skype for Business client is installed on a computer it will automatically attempt to join using the full Skype for Business client, rather than Skype for Business Web App. In some cases the individual on the other end (the external user) may not have Skype for Business installed and they are unclear as to which client they should install. Either way, if you know a couple of things that I am going to share, you can get the external user from a non-federated domain connected to your meeting fairly easily.
PROBLEM
FB: Contact me for personal One day CATIA training at 100$, Do you like my works? Do you think I can be a part o. Now, if you are running Skype for Business on Mac and you cannot sign in, here is the possible workaround: Remove Mozilla/5.0 from the WIASupportedUserAgents parameter in the AdfsProperties. To do that, you will need to run Get-AdfsProperties, select wiasupporteduseragents, and then retrieve the output. If you need a Skype for Business account, view the article on getting access to Skype for Business. Contact the IT Help Desk at [email protected] or 657-278-7777 for additional assistance. For assistance with Enterprise Voice, including finding out if you are eligible, please contact [email protected].
You create a Skype for Business meeting request and send it to an “external user” that is not part of your domain. She already has Skype for Business installed on her computer but she is unable to join the meeting. The reason she is unable to join your meeting is that she is part of a different, non-federated domain and is trying to join a meeting in your domain as an authenticated user. Because she has the Skype for Business client installed on her computer, the client automatically attempts to join her using the full Skype for Business client, rather than Skype for Business Web App. Even if she doesn’t have the Skype for Business client installed, she may not know exactly which client she should download and install. Either way, if you know a couple of things that I am going to share, you can get this external user connected to your meeting fairly easily, even from a non-federated domain.
SOLUTION
Skype For Business Mac We Couldn 27t Sign You Into One
The solution is to force the external user to use Skype for Business Web App. Unfortunately, Skype for Business doesn’t give you any control or options for selecting a different method. It automatically forces you to use the default method for connecting to a meeting, which is Skype for Business client. Follow my instructions below to force user to connect using Skype for Business Web App when necessary.
For the sake of this article, I will assume your company is using Office 365 and you are running Skype for Business client that’s part of Microsoft Office 2016. Follow the instructions below.
1-Start Skype for Business if its not already running.
2-In your Skype for Business client Click Meet Now. You could also schedule a meeting but I am using this as an example to quickly start a meeting without going through the process of scheduling a future meeting.
3-Click OK to accept the default setting for using full audio and video experience.
4-Once the meeting starts. Click the ellipsis in the lower right hand corner and then select Meeting Entry Info.
5-Copy the entire meeting link, which will look something like this:https://meet.lync.com/contoso/username/26MB4THW, where Contoso is the name of your domain and the username is the name of the user who setup the meeting. You will notice that the meeting link always has the user’s name and then the 8-character meeting number at the end of your company’s standard URL.
6-Add ?SL= at the end of the URL and give the meeting link to the external user(s). By adding ?SL= to the URL, the external user will be forced to use the Skype for Business Web App.
NOTE: I have noticed that I am not limited to using ?SL=. In my tests I was able to use ?SL=0, ?SL=1, ?SL=2, ?SL=3, etc. and didn’t notice any difference . If your experience is different, please leave a comment.If the external user has Skype for Business installed, her system will automatically try to use Skype for Business to join the meeting and would not be able to join the meeting. If the external user doesn’t have Skype for Business and downloads and installs the Skype for Business client, she will still be unable to join the meeting because she will still not get an option to use Skype for Business Web App and will end up using the Skype for Business client from a non-federated domain. When the external user uses a URL that you sent her, with ?SL= added to the end of the URL, she will be forced to use the Skype for Business Web App and can successfully join your meeting. The URL may look something like this:
- https://meet.lync.com/contoso/username/26MB4THW?SL=.
7-When the external user clicks the meeting URL you sent her, she will see a screen that looks similar to the one below. She should simply click Join the meeting and install the Skype for Business Web App plug-in, rather than clickingSign in if you are an Office 365 user because that will take her to her Skype for Business client. The Skype for Business Web App plug-in is necessary not only for audio and video but also for screen sharing during a Skype for Business meeting and is only installed in your browser if it doesn’t already exist.
8-When you start the meeting, make sure that you do not use ?SL= at the end of your URL because you are the organizer of the meeting. Otherwise, you will be joining the meeting as a guest and will not be able to have all the proper controls.
9-Once the user has joined the meeting, you should both be able to use various features of Skype for Business normally.
HELPFUL NOTES & TIPS
- As an organizer, make sure that you DO NOT use ?SL= at the end of the URL. Only the external users should use ?SL= at the end of their URL.
- This technique will work whether you want to setup a quick Skype for Business meeting with someone that’s not on your company’s network using Meet Now option as described in step #2 above, or you want to schedule a meeting for a future date.
- This technique will also work for any external user whether he/she resides in United States or another country.
- If someone sends you a Skype for Business meeting invite from another company (a non-federated domain), simply add ?SL= at the end of the URL so you are forced to use the Skype for Business Web App client to connect to their meeting.
- Use Internet Explorer for best results because some of the features in Skype for Business may not work in other browsers.
- If the external user is able to join the meeting but the audio is not working, it’s likely that he/she didn’t join the meeting with Skype for Business Web App. Ask the user to exit the meeting and join again using Skype for Business Web App, as described in step #8 above.
- Make sure that the external user has Silverlight installed in the browser. Silverlight is required for some of the advanced features of Skype for Business.
- Have the external user clear the browser cache and close all browsers, if he/she is having difficulty joining the meeting.
- This solution doesn’t apply to every possible scenario. The external user may not be able to join the meeting because of other issues, such as problems with the audio device or driver, firewall issues, compatibility issues with browser add-ons, etc.
- If the user is having a problem installing the Skype for Business Web App plug-in, ask him/her to follow the instructions in Microsoft’s article Trouble installing the Skype for Business Web App plug-in?
To troubleshoot Skype for Business Online sign-in errors, start by eliminating the most common causes of sign-in difficulty. If necessary, you can then follow specific resolution steps based on the type of error. If the user still cannot sign in, collect additional information, and then seek additional help.
What do you want to do?
Check for common causes of Skype for Business Online sign-in errors
Most sign-in issues can be traced to a small number of causes, and many of these are easy to correct. The table below lists some common causes of sign-in errors and some steps you or the users can take to resolve them.
Possible Cause | Resolution |
---|---|
During sign-in, a dialog box appears that contains the following phrase: cannot verify that the server is trusted for your sign-in address. Connect anyway? | Verify that the domain name in the dialog box is a trusted server in your organization—for example, domainName.contoso.com. Ask the user to select the Always trust this server check box, and then click Connect. Enterprise customers can prevent this message from appearing when a user signs in for the first time by modifying the Windows registry on each user's computer. For details, see Modify TrustModelData registry keys. |
Mistyped sign-in address, user name, or password | Confirm that the user's sign-in name and password are correct. Verify that the user's sign-in name is formatted as follows: [email protected]. This may be different from the format you use to sign in to your organization's network. Ask the user to try signing in again. |
Forgotten password | Reset the user's password and notify him or her of the new temporary password. |
Not licensed to use Skype for Business Online | Confirm that the user is registered as a Skype for Business Online user. If not, register the user, and then ask him or her to sign in again. |
Wrong version of Skype for Business Online installed | This issue is usually associated with an error message that contains the following phrase: the authentication service may be incompatible with this version of the program. Ask the user to uninstall and reinstall Skype for Business Online from the Microsoft 365 admin center. |
Problem acquiring a personal certificate that is required to sign in | If the user's sign-in address has recently changed, they may need to delete cached sign-in data. Ask users to sign out, click the Delete my sign-in info link on the sign-in screen, and then try again. |
You set up a custom domain name, and the changes may not have finished propagating through the system. | First, ensure that you have modified the Domain Name Service (DNS) records to reflect the change. If you have already made the necessary DNS changes, advise the user to try logging in later. DNS changes can take up to 72 hours to be reflected throughout the system. |
System clock out of sync with server clock | Ensure that your network domain controller is synchronizing with a reliable external time source. For details, see the Microsoft Knowledge Base article 816042, How to configure an authoritative time server in Windows Server. |
To troubleshoot Skype for Business Online sign-in errors, start by eliminating the most common causes of sign-in difficulty. If necessary, you can then follow specific resolution steps based on the type of error. If the user still cannot sign in, collect additional information, and then seek additional help.
Follow resolution steps for a specific error (Enterprise only)
Important
These instructions are intended primarily for Microsoft Office 365 Plan E customers. If you are an Office 365 Plan P customer, continue to the following section, Collect more information and seek additional help.
If the user cannot sign in after you have tried the suggestions in the previous section, then you can do additional troubleshooting based on the type of error. The table below lists the most common error messages and possible causes. Following the table are detailed procedures to address each issue.
Error message | Possible cause | Resolution |
---|---|---|
Sign-in address not found | Sign-in requests from the Microsoft Online Services Sign-On Assistant (msoidsvc.exe) are not going through your external firewall, or proxy server. | Add a firewall entry for msoidsvc.exe to your proxy server |
Server is temporarily unavailable | If your organization has a custom domain, the necessary Domain Name System (DNS) settings may be missing or incorrect. | Update DNS settings |
Server is temporarily unavailable | If your organization is using single sign-on with Active Directory Federation Services (ADFS), you may have used a self-signed Secure Socket Layer (SSL) certificate rather than one from a third-party certification authority. | Install a third-party SSL certificate on your ADFS server |
Problem acquiring a personal certificate that is required to sign in | If you've already removed the cached server data used to sign in and the error continues to appear, the user's security credentials may be corrupted, or an RSA folder on the user's computer may be blocking authentication. | Update security credentials |
A certificate trust dialog box appears when a user signs in for the first time. | This dialog box appears if your Skype for Business server is not yet listed in the TrustModelData registry key. | Modify TrustModelData registry keys |
User is not SIP enabled | If your organization had a previous installation of Microsoft Office Communications Server or Microsoft Lync Server 2010, you may not have deleted your users from the server before decommissioning it. As a result, the msRTCSIP-UserEnabled attribute is still set to FALSE in Active Directory Domain Services. | Update user settings in Active Directory |
Add a firewall entry for msoidsvc.exe to your proxy server
Skype For Business Mac We Couldn 27t Sign You Into My Life
This procedure is a possible fix for the following error message: Sign-in address not found.
The following steps assume you are using Microsoft Forefront Threat Management Gateway (TMG) 2010. If you have a different web gateway solution, use the settings described in step 4 below.
To create an application entry for Msoidsvc.exe in Forefront TMG 2010, follow these steps:
- In the Forefront left pane, click Networking.
- Click the Network tab. Under the Tasks tab in the right pane, click Configure Forefront TMG Client Settings.
- In the Forefront TMG Client Settings dialog box, click New.
- In the Application Entry Setting dialog box, configure the following rules:
Application | Key | Value |
---|---|---|
msoidsvc | Disable | 0 |
msoidsvc | DisableEx | 0 |
For details, see the Microsoft Knowledge Base article 2409256, You cannot connect to Skype for Business Online because an on-premises firewall blocks the connection.
Update DNS settings
If your organization has a custom domain, this procedure is a possible fix for the following error message: Server is temporarily unavailable.
- Contact your domain name registrar for information on how to add the following CNAME record to your domain:
- DNS record type: CNAME
- Name: sip
- Value/Destination: sipdir.online.lync.com
For details, see the Microsoft Knowledge Base article 2566790, Troubleshooting Skype for Business Online DNS configuration issues in Microsoft 365 or Office 365.
Install a third-party SSL certificate on your ADFS server
To install a third-party SSL certificate on your Active Domain Federation Services (ADFS) server, follow these steps:
- Obtain an SSL certificate from a third-party certification authority such as VeriSign or Thawte.
- Install the certificate on your ADFS server by using the ADFS management console.
Update security credentials
This procedure is a possible fix for the error message Problem acquiring a personal certificate required to sign in.
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To eliminate possible certificate or credential problems, first renew the user's certificate in Windows Certificate Manager. To do this, follow these steps:
- Open Windows Certificate Manager. To do this, click Start, click Run, type certmgr.msc, and then click OK.
- Double-click Personal, and then double-click Certificates.
- Sort by the Issued By column, and then look for a certificate that is issued by Communications Server.
- Right-click the certificate, and then click Delete.
Next, if the user is running Windows 7, remove their stored credentials in Windows Credential Manager. To do this, follow these steps:
- Click Start, click Control Panel, and then click Credential Manager.
- Locate the set of credentials that is used to connect to Skype for Business Online.
- Expand the set of credentials, and then click Remove from Vault.Please enter the serial number below: Please enter the serial number below. Smith And Wesson 32 Safety Hammerless Serial Numbers 9/24/2019 Smith & Wesson.32 Hand Ejector First Model, Newark, N.J. Newark Police Department revolver. Smith & Wesson Blue 3rd Model 38 CF Safety Hammerless D.A. Very good condition, 50% blue Very good condition, 50% blue (#4212) $ 795.00 $. SMITH & WESSON SAFETY HAMMERLESS. SAFETY HAMMERLESS.32 Safety Hammerless (aka.32 New Departure or.32 Lemon Squeezer) 1st Model. No Photo Available. Push button latch serial number 1- 91417. Built 1888-1902. NOTE: Add 50 percent premium for revolvers built before 1898. Good: Fair: Poor $ 0000 $ 0000 $ 0000 $ 0000 $ 0000. S&w safety hammerless serial numbers.
- Sign in again and reenter the user's credentials.
Finally, if the user still cannot sign in after you've updated their credentials, try deleting the RSA folder on the user's computer, because it could be blocking completion of the user authentication process:
- Sign in to the user's computer using an administrator account.
- If necessary, turn on the folder view option Show hidden files.
- Type the following into the address bar of File Explorer: C:Documents and SettingsUserNameApplication DataMicrosoftCryptoRSA, where UserName is your Windows sign-in name.
- Delete any folder that begins with the name S-1-5-21- followed by a string of numbers.
Modify TrustModelData registry keys
When a user signs in for the first time, they may receive a dialog box that contains something like the following: Cannot verify that the server is trusted for your sign-in address. Connect anyway? This is a security feature, and not an error. However, you can prevent the dialog box from appearing by using a Group Policy Object (GPO) to update users' machines with your domain name before they sign in for the first time. To accomplish this, do the following:
- Create and deploy a GPO that appends your Skype for Business domain name—for example, domainName.contoso.com—to the current value of HKEY_LOCAL_MACHINESoftwarePoliciesMicrosoftCommunicatorTrustModelData.
Important
You must append your domain name to the existing value, not simply replace it.
For details, see the Microsoft Knowledge Base article 2531068, Skype for Business (Lync) cannot verify that the server is trusted for your sign-in address.
Update user settings in Active Directory
If your organization had a previous installation of Microsoft Office Communications Server or Microsoft Lync Server 2010, you may not have deleted your users from the server before decommissioning it. As a result, the msRTCSIP-UserEnabled attribute is still set to FALSE in Active Directory Domain Services.
To fix this issue, follow these steps:
- Update the msRTCSIP-UserEnabled attribute for all affected users to TRUE.
- Rerun the Microsoft Online Services Directory Synchronization Tool (DirSync). For details, see AIntegrate your on-premises directories with Azure Active Directory.
To troubleshoot Skype for Business Online sign-in errors, start by eliminating the most common causes of sign-in difficulty. If necessary, you can then follow specific resolution steps based on the type of error. If the user still cannot sign in, collect additional information, and then seek additional help.
Use the Microsoft Support troubleshooting guide
Skype For Business Mac We Couldn 27t Sign You Into Something
If you're still not able to resolve the user's sign-in problems, review the suggestions in Microsoft Knowledge Base article 2541980, How to troubleshoot sign-in issues in Skype for Business Online.
Collect more information and seek additional help
If you've followed the guidance above and still can't resolve your sign-in issues, you must collect additional information and contact technical support. To do this, follow these steps:
- Obtain the log files and Windows Event log details from the user's machine. For step-by-step instructions, see the end-user help topic Turn on error logs in Lync.
- Send the log files and detailed information about the error to Microsoft technical support.
You may be asked to supply additional diagnostic information by installing the Microsoft Online Services Diagnostic and Logging (MOSDAL) Support Toolkit on the affected user's machine. For details, see Using the MOSDAL Support Toolkit.
To troubleshoot Skype for Business Online sign-in errors, start by eliminating the most common causes of sign-in difficulty. If necessary, you can then follow specific resolution steps based on the type of error. If the user still cannot sign in, collect additional information, and then seek additional help.